Policy - PhotosByJon | SkylinesByJon | Photography by Jon Holiday

Welcome

I hope you enjoy browsing my photography. Here in Ft. Worth people have begun to know my work as it has been displayed in different venues in the area. Many of my images work well in restaurants, offices, hotels, and hospitals. Any print you obtain is a digital archival photograph which will last for decades. They are digitally printed by professional equipment on photographic paper, so it looks and feels like, and indeed IS, a photograph. The Signature Series are signed by me.

Payments

Simply use the options that Etsy provides you.

Shipping

Standard delivery is by First Class Mail and International First Class. Canvas prints will be either Postal or FedEx. The largest canvases might take up to 6 days, but the smaller sizes are much faster, 2-4 days. EXPEDITED options are available, and are shown with some items, but some items do not have those upgraded shipping options...PLEASE ASK, and I will make it happen!

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

The items are guaranteed to be delivered in perfect condition. Rolled prints are shipped in a protective container...BUT if a print is damaged during shipping, please contact me for a return authorization and I'll provide a replacement free of charge. In other words, I guarantee safe delivery, and your satisfaction of the item you ordered.

In the event of returns or exchanges where the seller is not at fault, i.e., the buyer decides a print is not large enough, etc., then a modest restocking fee will be charged. These items are often hard to sell as new, because "prints" will generally show "handling", and can not be sold again as new. This fee is usually just enough to cover the basic cost of the item and shipping, and is often in $5 to $15 range. In the case of canvas prints, it may be higher, unless it is in "like new" condition.
Because of this, you will want to make sure it is exactly what you want before ordering. (measure please!) The proof you see here is an exact, albeit smaller, version of the printed image you receive.

If you have any specific questions, please ask. Thanks so much!

Additional

I welcome any questions and feedback. Just send me an email. I am also open to commissioned projects. I'd be happy to visit with you.

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